We value you as a customer and fellow aquarist so we will do everything that we can to accommodate returns and cancellations. If you’re returning an item due to a damaged or defective item, we will mail you a prepaid label for the return and provide a full refund or replace the item free of cost.
If an item is damaged within the 30 days following purchase we’ll allow an exchange, refund, or replacement. If the item is damaged and is outside of the 30-day period after purchase, please get in touch with the manufacturer directly for warranty assistance.
- Returns must be requested and pre-approved by contacting us
- Refunds on unopened, unused products that have not been used for 30 days or more will be made in the form of Rewards points or store credit.
- We will not accept fish tanks, food items such as salt, sand liquids, or rocks that have expiration dates that are outside of the 30-day window.
For all other returns, a restock and/or return shipping charges could apply.
To return an item that is not damaged or defective, you must write your purchase number on the exterior of the packaging and send your package to:
The Fish and Coral Store
10572 Chestnut St.
Los Alamitos, CA 90720
Once we have received your item, we’ll examine your return and take the proper steps for the replacement or refund according to the return policies of our company. We will not issue refunds for coupons voucher codes, coupons, gift cards, or reward points.
Aquariums & Freight Shipment Returns
Aquariums can be returned (new aquariums, unopened, or refused tanks only) however the buyer will be charged for the entire cost of returning an aquarium, including the freight shipping cost and the freight charge for returning along with a restocking cost. The price typically ranges between $50 to $1500 depending on the item you buy, and where you are delivering it to.