Our Delivery Promise
As aquarists, we take pride in ensuring that our products are packed and shipped with the utmost care. That’s why we have selected shipping partners that guarantee the fastest and safest delivery possible. We deliver direct to your door, anywhere in the continental United States. Shipments are sent out daily and there is no minimum order size. See below details regarding specific shipping policies for aquarium supplies and live goods including fish, coral, plants, and live rock.
Aquarium Supplies Shipping Policy
Our shipping partners include FedEx, UPS, USPS (United States Postal Service) as well as Yellow Freight and R&L Carriers for large, oversized items.
Always check the shipment prior to signing for it. It is recommended to take your package out of its container regardless of the state of the box and examine it thoroughly. If damaged, take photos and place notes of the damages in the receipt for delivery. Repackage the item and refuse delivery. If you accept the delivery receipt, it’s a legally binding contract which states that you have accepted the item in the condition it was received. If the box isn’t open at the time the package is made, it’s ideal to mention “possible hidden damaged” no matter the state that is present in the box(es). This is crucial, once you’ve accepted delivery you are responsible. When you sign for your delivery, you confirm that you have received the tank with no damage and accept the tank in its present state.
There is a cancellation transaction fee of 20% for all canceled orders.
Live Goods Shipping Policy
Fish and Coral Store offers FREE SHIPPING on all orders over $300. For orders under $300, shipping charges are based on the net purchase amount of Marine Life after all discounts, coupons, and store credits as well as the selected shipping method chosen during checkout.
Our boxing process ensures the highest quality packing including an insulated box, poly bags, heat/cold packs as needed, and our live-arrival guarantee. There is a $34.99 Box Fee on each order. This fee includes the Styrofoam box for marine life, outer packaging, nanotechnology temperature control bag, oxygen, and all necessary heat and cool packs for the safe transport of your live animals. We review the actual weather conditions in the destination zip of all orders to optimize the packing specific to your area. Please be aware that weather conditions in your area must have daytime temperatures above 45° and below 100° in order to ship safely and offer live arrival guarantee.
Unless fish are listed on our website as “Male”, “Female” “Pair”, or “Trio”, we do not guarantee the sex of the fish. If you have a preference, please include that information in the notes on your order and we will do our best to accommodate your request.
Orders with large fish or a large quantity of fish may require additional boxing and/or shipping costs. You will be notified of any additional costs for your approval and payment prior to your order shipping.
There is a cancellation transaction fee of 20% for all canceled orders.
Live Arrival Guarantee
We treat every fish and live animal in our care as if it was our personal pet. We only ship healthy fish and therefore, we reserve the right to delay a shipment for any reason if we believe that it is in the fishes’ best interest. Fish & Coral Store guarantees that all fish, corals, invertebrates, live plants and live rock shipped will arrive alive upon arrival. Should an issue during shipping cause the loss of a fish, coral, invertebrate, or live plant, we will provide a credit toward future purchases for the cost of the item only. No credit nor reimbursement for shipping costs will be made. Claims for credit must be submitted in writing to info@fishandcoralstore.com within 2 hours of arrival at the destination (customer’s designated shipping location). The claim must include at least 2 pictures or a short video of the deceased animal in an unopened bag packed and shipped by Fish and Coral Store. Credits will be processed within 5 business days from receipt of a valid and accepted claim. Claims for a credit must be submitted in writing to info@fishandcoralstore.com within 2 hours of arrival at the destination (customer’s designated shipping location). The claim must include at least 2 pictures or a short video of the deceased fish or invertebrate in an unopened bag packed and shipped by Fish and Coral Store. Each claim will be reviewed on an individual case by case basis.
Fish and Coral Store will not be responsible nor liable for any loss of animal or plant due to circumstances beyond our control including but not limited to weather, carrier delays, strikes, labor disputes, governmental actions, or acts of terrorism. Fish and Coral Store does not guarantee compatibility.
Limitation of Liability
In no event shall Fish and Coral Store, LLC be liable to its customers or any third parties for any special, consequential, incidental, punitive, or indirect damages arising from or relating to the purchase and/or delivery of fish, corals, invertebrates, or aquarium supplies. In no event shall Fish and Coral Store, LLC be liable for more than the purchase price paid.